e-legs.biz

Q&A

e-legs.biz is the first website source for offering mainly Lycra hosiery & socks and legs accessories in Asia, and our main goal is to offer high quality and best offer in price items for you.

Please read the following information when you are going to shop our products , it will help you find answer to your question and learn more about us.

<Ordering process>	~Online ordering~ 1.To begin shopping, just click the category you want on the left in our main page and see the product details. 2.If you are not ready be our member, we will invite you to join promptly. If you are already our member, just log-on so as to continue your shopping procedure. 3.Below the product image you may choose just by clicking on "Add to Basket" and select the color, size and Qty. By clicking one more times of “Add to Basket” then your selected product will be taken to your Shopping Basket. 4.To continue shopping, click "Continue Shopping". 5.To confirm , amend and delete any items just press the related Icons. Please press “Order Confirmation” when you finish all selection. Follow the steps on entering the delivery and billing information. 6. After submitting your order, we will send you a e-mail confirmation of receiving your order for your reference with order no. within one working day. 7. When there is any obstacle on processing your order arising from you submission or company, we will send you a e-mail for special communication. In general, after receiving your order we will proceed to the process of delivery.

	~Ordering by phone or by fax~ 1. If you prefer to place order by phone , just call our customer hotline. Our customer officer will handle your order directly. (Customer Hotline : (852) 2363 5522) 2. If you prefer to place order by fax, just download the fax order form , complete and fax to us, then our customer officer will contact you directly. (Customer Faxline : (852) 3693 4983)

	~Payment method~ 1. Credit Card payment : In general, we accept Visa and MasterCard on any worldwide ordering through Paypal System. However, at that moment , we still net yet offer is service to you. 2 . T/T and remittance payment : We accept overseas T/T and remittance in advance through the following account. Banker : The bank of East Asia Ltd SWIFT Code : BEASHKHH Address : G/F, 314-324 Hennessy Road, Wanchai, Hong Kong. Account No : 015-521-10-48059-4 Account Name : Plan-go International Ltd. Account Address : Flt 7, 3/F, Fonda Industrial Building , 37-39 Au Pui Wan Street, Fotan, N.T., Hong Kong. Note : Our company will not accept any additional handling charges for the bank’s correspondents/Agents. 3. Check and Cash on delivery in Hong Kong dollar (only HK & Macau region) : For Hong Kong and Macau customer, we specially accept the method of paying by check in advance or by cash on local currency upon item delivery to commercial and industrial area. (Exchanged Rate : 1US : HK7.8)

	~Delivery service~ 1. International delivery service Items will be delivered to your instructed address within 7-10 days by post or by courier depends on the order value, excluding the time for customs clearing. International delivery charge will be varied according to the destination country and the weight of the ordered item, so charge will be calculated case by case on the check out processing. 2. Local delivery service (HK & Macau Regional) Items will be delivered to your instructed address within 3-5 days by post or by courier depends on the order value. - Courier charge – Below HK$100/each order - Free courier charge – HK$101+/each order - Delivered Time – 8 am to 7pm (Mon to Sat) - Delivered Region – Commercial, Industrial Area, Special Area including School & Hospital in Hong Kong Island, Kowloon and New Territories. - Self Pick-up is also welcomed by your notification on the delivered address., we will void any delivery charged per order below HK$100. - Custom duty/Local Tax In some country, there is custom duty and local sales tax applied on imported goods, international courier will usually with a practice on clear the custom and will inform you how the way of settle the duty and tax through their local agent before their delivery. It is recommended of you to check the rate of custom duty and tax before you place a order to me.

	~Return and refund policy~ For general items , we try our best to offer finest quality items with well packed wrapper, however, if the item is really with defect in materials and workmanship at the first moment of receiving, you may return it in new condition with original packaging for exchange or refund. Therefore, please notify us within one working days by means of e-mail or customer hotline upon your receiving. We normally respond to you within one working day, and promptly forward any replacement with free delivery. In case that we are out of stock on your ordered item, we will refund as soon as possible. If ordered items has not yet been delivered, you may cancel the order and request a refund at the same working day on our office hours by phone contact or by fax to our customer hotline ,and soon will reply you with a returned confirmation of our acceptance on your cancellation. Unfortunately, if your ordered items has delivered, you may still return by your own cost to me for exchange or refund only if the items are 100% in good condition and with original packaging within seven days of receipt. After our inspection on your returned item without any defect in material, workmanship and packaging, we will make a refund to you within a certain period of time upon the process of our accounting dept dealing with our banker. We try our best to handle the refunding no later than 60 days from the date of your ordering in the case of credit card payment by deducting any bank chargers per your order value.

	~Order Status~ If you want to check your order status, you may log-in and check with your order record file.

	~Security and privacy~ We do our best to let your shopping experience be pleasant and safe. Therefore your personal information is kept in safe and confidential with our security system through Secure Sockets Layer (SSL) technology. We do respects the privacy rights of any customer who are using our online shopping service according to Hong Kong’s Personal data (Privacy) Ordiance(Cap.486) as well as the international standard. When you place an order, your personal information together with your credit card information only be used for this transaction. Only your basic information is kept for our communication and market analysis under a membership system which your will be offered a password for your usage. And your credit card information will not be stored and for other purpose once that transaction is finished. The collection of data only be used to improve the communication between our website and customer on the aspect of ordering tracking, membership system, notification of new products and special offers and marketing analysis. If you do not want to receive e-mail from us in the future, please fill in the contact form specified on a cancellation details, we will opt out of the content upon your request.

<Business to Business>	~volume discount and Corporate order~ e-legs.biz also offers volume discounts on order over a considerable quantity, please contact our marketing and sale department by means of e-mail or customer hotline. With our strong design and production team, we are able to tailor-make an unique product with logo design for corporate usage, please contact our marketing and sale department by means of e-mail or customer hotline. Marketing@e-legs.biz

	~Products merchandising program~ In order to fufill the needs of our customer, we would like to co-operate with any suppliers also interested to propose their items which incorporates the themes of our website. Please send us catalogue or photo, samples of your item along with pricing to our Merchandising Department.We will respond once we receive your proposal. Merchaniser Dept : Merchaniser@e-legs.biz

	~ International distributors join-in program~ We do hope that our target consumer in their own country or city can be served with our co-operated distributor, so that products can be delivered shortly with enough inventory which the complicated process of importing, custom duty and other barrier can be settled in priority. Therefore, we have a join-in program of seeking overseas co-operated distributor, especially for the distributors with languages other than Chinese and English,and we are willing to offer a special price for our distributor and provide a technical support in template and plateform construction we do also believe that our committed distributor’s market will grow in health with strong marketing support program in their own country or city under the mutual agreement on the market protection. Any interested party, it’s welcomed to contact us by phone or e-mail with your company background information. Marketing Dept E-mail : Marketing@e-legs.biz - Afilliate Program – under construction and announce later

< Frequently asked questions>	How can I track my order ? Normally, we will send you a e-mail confirmation no later than one working day after your order placement. You will be notified with a transaction number for reference. Your order may be tracked online at any time so that you may know the status of our delivery.

	Can e-legs.biz offers a international delivery service? What should I do if our country has imposed customs duty on my item? We are able to delivery our product by international courier. In the final step of basket checking, we will reply you with the delivery charge on line according to your destination. General speaking, we will not pay for the customs duty or local sales taxes of other countries outside Hong Kong. Upon arrival of your shipment in your country, our contracted international courier’s local agent will inform you how to pay for the duty and tax before you may receive the items with their delivery.

	What should I do if I received a defect in material and workmanship? We try our best to offer finest quality items, however, if the item is really with defect in materials and workmanship at the first moment of receiving, you may return it in new condition with original packaging for exchange or refund. Please notify us within the same working days on office hours by means of e-mail or customer hotmail upon your receiving .We normally respond to you within one working day, and promptly forward any replacement with free delivery. Please also read our “Return and refund policy” for details. If the item has not yet been delivered, you may cancel the order and request a refund at the same working day on office hours by phone contact to our customer hotline. Unfortunately, if your ordered items has delivered, you may still return by your own cost to me for exchange or refund only if the items are 100% in good condition and with original packaging within seven days of receipt. After our inspection on your returned item without any defect in material, workmanship and packaging, we will make a refund to you within a certain period of time upon the process of our accounting dept dealing with our banker. We try our best to handle the refunding no later than 60 days from the date of your ording in the case of credit card payment.

	Can I see the product samples ? For Hong Kong consumer, we are now actively planning some booth promotion in the future at shopping center or product exhibition or corporate showroom. And we would like to make this announcement to you at our website once we are ready to meet you. For overseas consumers, we are now actively in developing international distributor. We do hope that we may let you see my products insight in the coming future.